Terms of service
GENERAL TERMS AND CONDITIONS
The present General Terms and Conditions (hereinafter referred to as "GTC") set out the rights and obligations of Odu Store Kft. (hereinafter referred to as "Service Provider") and the customer (hereinafter referred to as "Customer") accessing the e-commerce services provided by the Service Provider through the Website/Online Store available at odustore.hu (Service Provider and Customer jointly referred to hereinafter as "Parties").
The GTC applies to all legal transactions and services that are carried out through the website www.odustore.hu, regardless of whether they are carried out from Hungary or abroad, by the Service Provider or its intermediary.
Service provider’s details:
Name: Odu Store Kft.
Headquarters: 1124 Budapest, Apor Vilmos tér 11-12.
Mailing Address: 1124 Budapest, Apor Vilmos tér 11-12.
E-mail Address: email@example.com
Company Registration Number: 01-09-388165
Tax Number: 27198298-2-43
General information about the contract between the Parties
The GTC applies to all electronic commerce services provided through the electronic store on the website available at odustore.hu (hereinafter referred to as the "Online Store"). Furthermore, the GTC applies to all commercial transactions between the Parties as defined in their Agreement. Purchases in the Online Store are governed by the Act CVIII of 2001 on certain aspects of electronic commerce services and information society services (hereinafter referred to as the “Act of E-Commerce").
Purchases in the Online Store can be made by placing an order electronically, as set out in the GTC.
Most of the services of the Online Store are available to all users, even without registration. However, some services require registration - and then login - which anyone is entitled to do as set out in the GTC.
The contract concluded between the Parties with the purchase of the product(s) shall be considered a written and signed contract, in Hungarian. The Service Provider shall file and keep it for 5 years after its conclusion, (i.e. five years), and it shall be accessible afterward. The contract concluded between the Parties can be viewed by the Customer by logging into their registered account under the "My Orders" menu item, from where the contract can be saved or printed.
The language of the contract is Hungarian.
The Service Provider is not subject to any code of conduct.
The Customer Service Office is located at 1124 Budapest, Apor Vilmos tér 11-12.
The Customer Service address is not available for face-to-face Customer Service. The Customer can only contact Customer Service by e-mail.
Mailing address: 1124 Budapest, Apor Vilmos tér 11-12.
The images displayed on the datasheet of the products in the Online Store are illustrations and may differ from reality! The Service Provider shall not be liable for any unannounced changes to the technical specifications, the supplier, or for reasons beyond its control.
The Service Provider reserves the right to reject orders already confirmed in whole or in part. Partial fulfillment may only take place after mutual agreement between the Parties.
The Customer acknowledges that, after placing the order in the Online Store, a contract of sale is concluded between the Parties (Customer and the Service Provider) for the ordered product(s). The Customer acknowledges that their order in the Online Store entails a payment obligation.
The Service Provider shall not be liable for any delay in delivery or any other problem or error caused by the Customer's incorrect and/or inaccurate data. The Service Provider shall not be liable for any damages resulting from the Customer forgetting their password or from the password becoming available to unauthorized persons for any reason beyond the Service Provider's control. The Service Provider shall treat each registration as a single individual. It is possible to change previously recorded data after logging in, under "My Account/My Data", which may also affect the data of active orders. The Service Provider shall not be liable for any damage or errors resulting from the Customer's modification of the registered data. The Customer shall notify the Service Provider of any changes to the data related to the registration or shall make the data modifications in person.
The customer has the right to delete their registration at any time by sending an e-mail to Customer Service. Upon receiving the message, the Service Provider is obliged to delete the registration immediately. The Customer's user data will be removed from the system immediately after the cancellation; however, it will not affect the storage of data and documents related to orders already placed, nor will it result in the deletion of those data. Once removed, the data can no longer be restored.
The Customer is solely responsible for keeping the User's access data (in particular the password) confidential. If the Customer becomes aware that the password provided during registration has been accessed by an unauthorized third party, they shall immediately change their password, and if suspected that the third party is misusing the password in any way, they shall notify the Service Provider.
The Customer is responsible to update the personal data provided during registration as necessary to ensure that those are up-to-date, complete, and accurate. The Customer is obliged to keep the personal data up to date and to notify the Service Provider of any changes in the data, if necessary for performance or other legitimate reasons.
3. PLACING ORDERS
Only natural persons over the age of 18, not under guardianship, not operating as a company, and with a delivery address in Hungary are allowed to place an order.
The essential properties and characteristics of the products being sold, as well as instructions for their use, may be found on the information page of the product concerned. The Service Provider shall be deemed to have fulfilled its contractual obligations if the product has more favorable or preferable characteristics than the information provided in the Online Store. If you have any questions about the product before purchasing, our Customer Service is at your disposal. The instructions for the use of the products we sell are enclosed with the products, where required by law. If by chance you do not receive the mandatory instructions for use with the product, please contact Customer Service immediately before using the product and we will replace them. If you need more information about the quality, essential characteristics, use, or usability of any product on the Online Store than what is available on the Online Store, please contact Customer Service, whose details and contact details are set out in the GTC.
The purchase price is always the amount indicated next to the product selected, which, if not otherwise indicated, already includes VAT. The purchase price of the product does not include the cost of delivery.
In case, despite all the efforts of the Service Provider, an incorrect price is displayed on the Online Store, in particular an incorrect price, e.g. a price that differs significantly from the generally accepted or estimated price of the product, including a conspicuous disproportion in value, or a price of "0" HUF or "1" HUF due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer to deliver the product at the correct price, in the knowledge of which the Customer may withdraw from the purchase. The Customer shall have the right to withdraw without giving any reason.
After logging in to the Online Store, the Customer will be given access to additional options in the "User" panel, such as order history, viewing the status of their last order, saving delivery addresses, and sending the latest product information.
The Service Provider will accept orders via its Online Store only from registered Customers and only if the Customer completes all the fields required for the order. If the Customer fills in a field incorrectly or incompletely, an error message will be shown or sent. The Service Provider shall not be liable for any delivery delays or other problems or errors caused by the Customer's incorrect and/or inaccurate order details.
You may place an order in the Online Store by logging in after registration and then using the Shopping Cart. The Customer can add the selected products to the Shopping Cart by clicking on the "Add to Cart" button on the product details page after clicking on each product. The contents of the Shopping Cart can be viewed and modified by clicking on the Shopping Cart icon in the top right corner of the Online Store. In the "Comments" section of the Shopping Cart details page, the Customer has the option to provide additional specific information. Once the Customer has finalized the contents of the Shopping Cart, they can enter the billing and delivery details in the interface that appears by clicking on the "Payment" button. Once all the necessary details have been provided, they can enter the coupon code entitling them to the discount by clicking on the "Enter coupon code" button. After clicking on the "Submit Order" button, the Customer will be redirected to the order confirmation page; from their page, they can either continue with the purchase or proceed to the order summary page. When paying online via the OTP SimplePay interface, the payment must be completed immediately after the order is placed by entering the transaction details required to settle the order total. If the payment is not received for the Service Provider or the legal entities involved in the transaction, the order shall be considered incorrect, whereupon no contract shall be concluded between the Parties and the order shall not be processed. In their case, the Customer shall initiate a new order.
The order is placed and sent only after clicking on the "Place Order" button. The order is thus placed by clicking on the “Place Order" button, which creates a payment obligation for the Customer.
At any stage of the order process, until payment is made, the Customer may cancel the order by interrupting the order process and leaving the order page. An incomplete order will not be processed.
After placing an order, the Customer will immediately receive an order confirmation to the e-mail address specified at the time of registration. The e-mail will contain the unique order number, which can be used, for example, to check the status of the order.
The Service Provider may contact the Customer via the e-mail address or telephone number provided by the Customer in the event of any questions regarding the processing of the order.
The purchase price of the products displayed on the Online Store is indicated gross of VAT and other public fees. The purchase price shown next to the product does not include the cost of delivery. The price of the product is displayed in Hungarian Forint (HUF) and in Euro (EUR) (the Customer can choose the appropriate currency when setting the currency). The Service Provider will provide detailed information about its occasional special promotions and sales on the Online Store.
4. CORRECTING DATA ENTRY ERRORS
At any stage of the order and until the order is sent to the Service Provider, the Customer can correct data entry errors in the ordering interface (e.g. deleting a product from the shopping cart by clicking on the "remove" button).
5. BINDING OFFER, CONFIRMATION
The receipt of the offer (order) sent by the Customer will be confirmed by the Service Provider without delay, via an automatic confirmation e-mail to the Customer within 48 hours at the latest, i.e. forty-eight hours, which confirmation e-mail will contain the data provided by the Customer during the purchase or registration (e.g. billing and shipping information), the order ID, the date of the order, the list of items belonging to the ordered product, the quantity, the price of the product, the shipping cost and the final amount payable. The confirmation e-mail only informs the Customer that their order has been received by the Service Provider.
The offer (order) made by the Customer is considered to be finally accepted by the Service Provider when it sends a delivery notification to the Customer at the e-mail address provided, thus creating a valid contract between the Parties.
The Customer is exempted from the obligation of the offer if they do not receive the confirmation e-mail from the Service Provider regarding the order sent without delay, but no later than 48 hours, i.e. forty-eight hours.
Exceptions to the exemption are if the delay in the confirmation e-mail is caused by a false or incorrect e-mail address provided by the Customer or if the Customer's e-mail account is unable to receive messages because their mailbox is full. In these cases, the Customer is obliged to purchase the product even if the confirmation e-mail was not received within the time limit.
If the Customer has already sent their order to the Service Provider and notices an error in the data contained in the confirmation e-mail, they must notify the Service Provider within 1 day or they can do so when the Service Provider contacts them by phone to avoid the execution of unwanted orders.
The order shall be deemed to be a contract concluded by electronic means, which shall be governed by the Act V of 2013 on the Civil Code (hereinafter referred to as the Civil Code), the provisions of the Act of E-commerce. The contract is subject to the provisions of the Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses and takes into account the provisions of Directive 2011/83/EU of the European Parliament and the Council on consumer rights.
If the product to be ordered is not available at the time of placing the order or the product is marked as available to order but is not available within the period indicated on the Online Store, the Service Provider reserves the right not to accept the order of the product, in which case the contract will not be concluded, of which the Customer will be notified. Any payments made to the Customer in advance will be refunded by the Service Provider immediately.
6. DELIVERY, PAYMENT, AND BILLING TERMS
The Service Provider will deliver the ordered and requested goods to the Customer's requested location for a delivery fee. The Service Provider shall inform the Customer of the delivery fee during the ordering process. The delivery fee is determined taking into account the products in the basket. The Service Provider shall be entitled to apply different delivery fees for different product categories (including but not limited to large parcels, and small parcels). During certain discount periods, the Service Provider will deliver the goods ordered and requested to be delivered free of charge to the customer's requested location using its means of transport or a carrier company, if the gross value of the order in question is equal to the amount of the free delivery as published in the Online Store or the relevant promotion, or the order otherwise meets the conditions of the promotion. The Service Provider is entitled to determine the conditions unilaterally. If the Customer orders a product that is not covered by free shipping, the Service Provider shall be entitled to charge a shipping fee concerning that order. For orders with a delivery fee, the shipping fee should be borne by the Customer, in a way that the shipping fee is indicated on the order summary, on the invoice, and in the confirmation e-mail. If the Customer notifies the Service Provider within the designated timeframe of their desire to combine a current order with a previously placed order, and the Service Provider determines that it is feasible to do so, the Service Provider has the option to merge the orders. However, it is important to note that if the packages have already been prepared or shipped, the Service Provider is not obliged to merge them. The Service Provider retains the prerogative to modify the delivery fee, given that such alteration becomes effective simultaneously with its publication on the Online Store. Notwithstanding, this modification shall not impact the cumulative value of previously placed product orders. It is important to note that the delivery of oversized packages, regardless of their value threshold, will incur a distinct fee, and free delivery options are not applicable in such cases.
To obtain further shipping information, please refer to the document outlining the shipping terms and conditions.
The Customer acknowledges that, unless otherwise agreed by both Parties, the Service Provider is obliged to make the goods available to the Customer without delay after the conclusion of the contract, but no later than 30 days, i.e. thirty days. In the event of a delay on the part of the Service Provider, the Customer shall be entitled to set a grace period. If the Service Provider does not perform within the grace period, the Customer shall be entitled to withdraw from the contract. If the contract should have been performed at the time agreed by both Parties or at the time agreed for the performance of the service, and not at any other time, the Customer shall be entitled to withdraw from the contract without notice. The Customer therefore expressly acknowledges that if both Parties have agreed on an expected deadline and the Service Provider fails to perform, the Customer shall be entitled to withdraw from the Contract.
Delivery times may be longer during sales, special campaigns, or epidemics.
Services ordered in the Online Store will be fulfilled by the Service Provider at the location indicated in the order confirmation sent to the Customer by e-mail.
The Service Provider will issue an electronic invoice to the Customer, after the order has been sent, to the email address provided by the Customer, as proof of payment. Acceptance of the GTC constitutes the electronic invoice recipient's consent. Upon acceptance of the GTC, the Customer agrees to the issuance of an electronic invoice by the Service Provider.
By placing an order, modifying an order, and accepting the GTC, the Customer expressly agrees to receive an electronic invoice issued by the Service Provider and in compliance with the legislation in force, and to download it from the "My Account" section of their account or the invoice letter sent by the Service Provider by the date specified therein. On the Customer's page, the electronic invoice is available for at least the period specified in the specific laws (VAT Act, Accounting Act).
An electronic invoice issued by the Service Provider is an electronically issued accounting document, which is fully compliant with accounting and VAT legislation and is fully identifiable for tax administration purposes. Electronically issued invoices must be stored electronically by the legislation in force. The original electronic invoice, as an electronically issued accounting document, is valid proof of the existence of rights and obligations relating to the payment of tax.
The electronic invoice issued in their way complies with the conditions set out in Act CXXVII of 2007 on Value Added Tax, Decree 23/2014 (30.VI.) of the National Ministry of Finance and other legislation on electronic invoices.
7. RIGHT OF WITHDRAWAL
The provisions of this clause apply only to natural persons acting outside the scope of their profession, occupation, or business activity who buy, order, receive, use, or make use of goods and who are the addressee of commercial communications or offers relating to goods (hereinafter referred to as the Consumer). The consumer is entitled, in the case of a contract for the sale of the goods,
the last product supplied when supplying more than one product,
in the case of products consisting of several lots or pieces, the last lot or piece supplied,
if the goods are to be delivered regularly within a specified period, to withdraw from the contract without giving any reason within 14 days, i.e. fourteen days, from the date of the first delivery by the Consumer or a third party other than the carrier and indicated by the Consumer.
The consumer is also entitled to exercise their right of withdrawal during the period between the date of the conclusion of the contract and the date of receipt of the product. In the case of a contract for the provision of a service, the consumer may exercise their right of withdrawal within fourteen days from the day of the conclusion of the contract.
The consumer does not have the right to withdraw if:
- the sale of a copy of a sound or video recording or computer software in sealed packaging, if the consumer has opened the packaging after delivery;
- in the case of a product that is not a prefabricated product, which has been manufactured on the instructions or at the express request of the consumer, or a product that is personalized for the consumer;
- for sealed products that cannot be returned after opening after delivery for health or hygiene reasons.
If the Consumer wishes to exercise the right of withdrawal, they must send a clear statement of their intention to withdraw (by mail or by electronic mail) to the Service Provider using the contact details indicated at the beginning of the GTC. The consumer shall exercise their right of withdrawal within the time limit if they send their notice of withdrawal to the Service Provider before the expiry of the time limit indicated above.
The burden of proving that the consumer has exercised their right of withdrawal by the provisions set out in Clause 7 of the GTC shall be on the Consumer.
In both cases, the Service Provider will immediately acknowledge receipt of the Consumer's withdrawal by e-mail.
In the case of a written withdrawal, it shall be deemed to have been validated within the time limit if the Consumer sends their declaration to the Service Provider within 14, i.e. fourteen days (up to the 14th calendar day).
In case of contact by mail, the Service Provider shall take into account the date of posting, and in the case of notification by e-mail, the date of sending the e-mail for calculating the time limit. The Consumer shall post their letter by registered mail so that the date of dispatch can be proven.
In the event of withdrawal, the consumer is obliged to return the ordered product without undue delay to the address of the collection point indicated below, but no later than 14, i.e. fourteen days from the date of the notification of withdrawal.
The deadline is deemed to have been met if the Consumer sends (posts or delivers to the courier ordered by the Consumer) the product before the 14-day deadline.
The cost of returning the product to the Service Provider's address is borne by the Consumer unless the Service Provider has agreed to bear such costs. At the request of the Consumer, the Service Provider shall arrange for the return of the goods, but the cost of the return arranged by the Service Provider shall be borne by the Consumer, in which case the Service Provider shall not assume the cost of the return arranged by the Service Provider from the Consumer, but shall only assist the Consumer in not having to arrange for the return. The Consumer's request to their effect shall be dealt with by the Service Provider's Customer Service.
The Service Provider is not able to accept the parcel returned by cash on delivery. Apart from the cost of returning the product, the Consumer shall not be charged any other costs in connection with the withdrawal.
If the Consumer withdraws from the contract, the Service Provider shall reimburse the cost paid by the Consumer, including the transport (delivery) costs, without delay, but at the latest within 14 days of receipt of the Consumer's notice of withdrawal, except for the additional costs incurred because the Consumer chose a transport method other than the cheapest usual transport method offered by the Service Provider. The Service Provider is entitled to withhold the refund until the product has been returned or the Consumer has provided credible proof that it has been returned, whichever is earlier.
The refund shall be made by the Service Provider using the same payment method as the one used for the original transaction unless the Consumer explicitly agrees to another payment method; no additional costs shall be charged to the Consumer as a result of the use of their refund method.
The consumer can be held liable for depreciation of the product only if it is due to use beyond the use necessary to establish the nature and characteristics of the product.
The Service Provider reserves the right to seek reimbursement for any depreciation or reasonable expenses incurred as a result of the customer's use of the product beyond what is necessary to determine its nature, characteristics, and functionality.
Due to health and hygiene considerations, products that are packaged in a sealed manner (such as swimwear, underwear, jewelry, etc.) cannot be returned once the packaging has been opened after delivery.
Upon receiving a returned product, the Service Provider will conduct a quality control assessment to ascertain whether the product is defective or not. A refund will only be granted to the Customer if the product has not been utilized, worn, or washed. Additionally, the returned product must be accompanied by its original labels and packaging. It is the Customer's responsibility to bear any depreciation that may result from the use of the product. The Service Provider will not accept returns of products that have been used or damaged, and any refund claim related to such products will be declined.
The Service Provider has a warranty obligation for its products under the Civil Code and Government Decree 151/2003 (IX. 22.), which means that during the warranty period, the Service Provider is only exempt from liability if it proves that the defect is due to improper use of the product.
The duration of the warranty (the warranty period) starts with the completion of the contract, i.e. the delivery of the product to the Customer.
A defect is not covered by the warranty if the cause of the defect occurred after the delivery of the product to the Customer, for example:
misuse, failure to observe the instructions for use,
incorrect storage, incorrect handling, damage,
natural disasters or natural damage.
In the event of a defect covered by the warranty, the Customer:
- Initially, the Service Provider reserves the right, at its discretion, to either repair or replace the product as a warranty claim, unless fulfilling the chosen claim is infeasible or would result in excessively disproportionate costs for the Service Provider compared to fulfilling the alternative warranty claim. This determination takes into consideration factors such as the value of the product in its original state, the severity of the contractual breach, and the adverse impact on the Customer's interests resulting from the execution of the warranty claim.
- If the Service Provider has not committed to repairing or replacing the defective product, is unable to fulfill this obligation within a reasonable period without prejudicing the interests of the Consumer, or if the Customer's interest in repair or replacement has ceased, the Customer has the option to exercise their/her choice. They may request a proportionate reduction of the purchase price, choose to repair the defect themselves or arrange for it to be repaired by another party at the expense of the Service Provider, or decide to withdraw from the contract. It is important to note that cancellation of the contract is not permissible for minor defects.
If the Customer submits a warranty claim and requests a replacement of the product within three business days from the completion of installation, the Service Provider shall be obligated to provide a replacement, subject to the condition that the defect hinders its intended functionality.
The repair or replacement must be carried out within a reasonable time, taking into account the characteristics of the product and the intended use expected by the Customer, and without prejudice to the interests of the Customer. The Service Provider shall endeavor to carry out the repair or replacement within a maximum of 15 days, i.e. fifteen days.
The warranty period does not include the part of the repair period during which the Customer cannot use the product as intended. In the event of replacement (repair) of the product or part of the product, the warranty period shall start anew for the replaced (repaired) product (part of the product) and for the defect resulting from the repair.
The costs related to the fulfillment of the warranty obligation shall be borne by the Service Provider.
The Service Provider shall be released from its warranty obligation only if it proves that the cause of the defect arose after the completion of the contract.
Nevertheless, the Customer shall not have the right to simultaneously assert both a warranty claim and a product warranty claim for the same defect. It is important to note that the Customer's entitlement under the warranty remains separate and distinct from the rights stipulated in Clauses 9.1 and 9.2 of the General Terms and Conditions (GTC).
The warranty provided herein does not in any way diminish or impede the Customer's statutory rights, especially about rights concerning accessories, product warranty, or damages.
8. IMPLIED WARRANTY
8.1 ACCESSORY WARRANTY
If the Service Provider fails to deliver satisfactory performance, the Customer retains the right to file a claim against the Service Provider for the provision of ancillary services. In the case of a consumer contract, the Customer has a duration of 2 years, starting from the date of product receipt, to exercise their warranty claims for defects that were present at the time of product delivery. However, it is important to note that once this two-year limitation period expires, the Customer will no longer be able to enforce their warranty rights.
In the case of a contract concluded with a non-consumer, the rightful claimant may enforce their warranty claims within a limitation period of 1 year, i.e. one year, from the date of receipt.
The Customer retains the right to choose between requesting a repair or replacement of the product unless it is deemed impossible or would impose significantly higher costs on the Service Provider compared to fulfilling the alternative request. If the Customer is unable to request or did not have the option to request repair or replacement, they may alternatively seek a proportional reduction in consideration, arrange for the defect to be repaired or replaced by a third party at the expense of the Service Provider, or, as a final resort, withdraw from the contract. It is important to note that the right of withdrawal does not apply to minor defects.
The Customer may switch from one warranty right to another but must bear the cost of the switch unless it was justified or the Service Provider gave a reason for it.
The Customer is obliged to notify the Service Provider of the error immediately after its discovery, but not later than 2, i.e. two months after the discovery of the error.
The Customer may assert a warranty claim directly against the Service Provider.
Within 6 months, i.e. six months, from the date of completion of the contract, the Customer's right to claim for a replacement product warranty is subject to the condition that the Customer proves that they have purchased the product from the Service Provider (by presenting an invoice or a copy of the invoice). In such a case, the Service Provider will be exempted from the warranty only if they rebut their presumption, i.e. proves that the defect in the product occurred after delivery to the Customer. If the Service Provider can prove that the cause of the defect is attributable to the Customer, the Service Provider is not obliged to accept the Customer's warranty claim. However, after 6 months, i.e. six months, from the date of performance, the Customer shall be obliged to prove that the defect which he has discovered existed at the time of performance.
If the Customer files a warranty claim for a part of the product that can be separated from the product in question, the warranty claim will not be considered as having been made about any other parts of the product.
8.2 PRODUCT WARRANTY
In the event of a defect in the product (movable item), the Customer, who is a consumer, may, at their choice, assert a right to claim under the accessories warranty or the product warranty as set out in clause 8.1 of the GTC.
It should be noted that the Customer cannot simultaneously assert both an accessory warranty claim and a product warranty claim for the same defect. However, in the event of a successful product warranty claim, the Customer retains the right to file a claim against the manufacturer for a replacement product or repaired part.
As a product warranty claim, the Customer may only request the repair or replacement of the defective product. The Customer must prove that the product is defective in the event of a product warranty claim.
A product is considered to be defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.
The Customer may claim under the Implied Warranty within 2 years, i.e. two years, from the date of the product's placing on the market by the manufacturer. After their period has expired, the Customer shall lose their right. The Customer shall notify the manufacturer of the defect without delay after the defect has been discovered. A defect communicated within 2 months of the discovery of the defect shall be deemed to have been communicated without delay. The consumer shall be liable for any damage resulting from the delay in notification.
The Customer may exercise their product warranty claim against the manufacturer or distributor of the movable item.
Under the Civil Code, a product's producer and distributor are both considered the producer.
The manufacturer or distributor is only exempted from its product warranty obligation if it can prove that:
- manufactured or marketed the product for purposes other than its business, or
- the defect was not detectable according to the state of science and technology at the time it was placed on the market, or
- the defect in the product results from the application of a legal or regulatory requirement.
The manufacturer or distributor only needs to prove one reason for exemption.
The information on the Online Store is provided in good faith but is for informational purposes only, and the Service Provider is not responsible for the accuracy or completeness of the information.
The Customer may use the Online Store exclusively at their own risk and accepts that the Service Provider shall not be liable for any material or non-material damage arising from the use of the Online Store, in addition to liability for breach of contract caused intentionally, by gross negligence or by a criminal offense, or for damage to life, limb or health.
The Service Provider absolves itself from any liability about the actions of the users of the Website. The Customer assumes full and exclusive responsibility for their conduct, and the Service Provider shall cooperate fully with the relevant authorities to identify any violations. It should be noted that the service pages may include links to pages operated by other Service Providers. The Service Provider disclaims any responsibility for the privacy practices or other activities carried out by such service providers.
The Service Provider reserves the right, but not the obligation, to monitor the content that the Customer may upload or share while using the Online Store. Additionally, the Service Provider reserves the right, but not the obligation, to investigate any indications of illegal activity related to the published content.
Considering the global nature of the Internet, it is expected that the Customer will comply with the provisions of applicable national laws when utilizing the Website. If any activity carried out through the use of the Website is prohibited under the laws of the Customer's country, the Customer assumes sole responsibility for such actions.
Should the Customer come across any objectionable content on the Online Store, they must promptly notify the Service Provider. If the Service Provider, acting in good faith, deems the report to be valid, it reserves the right to promptly delete or modify the information in question.
The Online Store is protected by copyrights. The Service Provider is the copyright owner or the authorized user of all content displayed on the Online Store and in the provision of the services available through the Online Store: any copyright works and other intellectual works (including, but not limited to, all graphics and other materials, the layout and design of the Online Store interface, the software and other solutions used, ideas, implementations).
You may save or print out the contents of the Online Store and parts thereof on physical or other media for private use or with the prior written consent of the Service Provider. Any use other than for private purposes, such as storage in a database, transmission, publication or downloading, commercialization, etc., is only possible with the prior written consent of the Service Provider.
In addition to the rights expressly provided for in the GTC, neither the registration, the use of the Website nor any provision of the GTC shall grant the Customer any right to use or exploit in any way any trade name or trademark displayed on the Website. Apart from the display, temporary reproduction, and private copying required for the normal use of the Website, these intellectual works may not be used or exploited in any other form without the prior written consent of the Service Provider.
11. LAW ENFORCEMENT OPTIONS
11.1 FILING A COMPLAINT
The Customer may file consumer complaints about the products or the Service Provider's activities to the following contact details:
Address: 1124 Budapest, Apor Vilmos tér 11-12.
E-mail address: firstname.lastname@example.org
The Customer may submit a consumer complaint about the products or its activities in writing to the contact details set out in the clause of the GTC.
The complaint must include the reason for the complaint and the information necessary to identify the order.
The Service Provider is obliged to investigate and respond to the written complaint within 30, i.e. thirty days after receipt, and to ensure that the response reaches the Customer. If the Service Provider rejects the complaint, it shall state the reasons for its position in its substantive reply to the rejection.
The Service Provider is obliged to keep a record of the complaints and a copy of the replies for 5 years.
The Service Provider shall accept objections submitted by the Customer at the direct contact details provided in the clause of the GTC.
The Service Provider allows the Customer to return the defective product by courier service at the expense of the Service Provider and to do so, please contact the Service Provider at the e-mail address specified in Section of the GTC.
Please note that the Service Provider is not responsible for:
- for damage caused by natural wear and tear,
- for damages resulting from faulty/negligent use,
- for damages caused by abnormal consumption or misuse,
- for any damage caused by improper handling of the product as described.
- OTHER ENFORCEMENT OPTIONS
If any consumer dispute between the Service Provider and the Customer is not resolved through negotiations with the Service Provider, the following enforcement options are available to the Customer:
Submission in the buyers' book. The customer book is available in all of the stores of the Service Provider. The Service Provider will reply in writing within 30 days, i.e. thirty days.
Complaint to the consumer authorities. If the Customer detects a violation of their consumer rights, they have the right to file a complaint to the consumer protection authority in their place of residence. Once the complaint has been examined, the authorities will decide whether to initiate consumer protection proceedings. A list of the competent government authorities is available at https://www.kormanyhivatal.hu.
Conciliation Body. For the out-of-court, amicable settlement of consumer disputes concerning the quality, safety, and application of product liability rules, as well as the conclusion and performance of the contract, the Customer may initiate proceedings before the conciliation body competent for the place of residence or stay, or may apply to the conciliation body of the professional chamber competent for the place of establishment of the Service Provider. For the rules of the conciliation body, a consumer is also a non-governmental organization, a church, a condominium, a housing association, or a micro, small, or medium-sized enterprise within the meaning of a separate law, that buys orders, receives, uses, makes use of goods or is the recipient of commercial communications or offers relating to goods.
Budapest Conciliation Board contact details.
Address: 1016 Budapest, Krisztina krt. 99. 310.
Postal address: 1253 Budapest, PO Box 10.
E-mail address: email@example.com
Central telephone number: +36 1 488 2131
Fax: +36 1 488 2186
In the event of a foreign consumer dispute related to an online sales contract, consumers can settle their foreign disputes related to online purchases electronically by submitting an electronic complaint through the online platform available at the following link:
To facilitate the process of enforcing their rights, consumers can conveniently register on the online platform provided via the aforementioned link. By completing a comprehensive application and submitting it electronically through the platform, consumers can initiate the resolution process with the conciliation body. This user-friendly approach enables consumers to assert their rights efficiently, regardless of geographical distances that may exist.
In Hungary, the Budapest Conciliation Board has the right to act in foreign disputes between consumers and Service Providers related to online sales or service contracts.
Court proceedings. The Customer is entitled to enforce their claims arising from the consumer dispute before the court in civil proceedings by the provisions of the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
12. OTHER PROVISIONS
The Shopify SaaS platform is an information system that utilizes the Ruby on Rails programming language. The security measures implemented on the platform are sufficient to mitigate risks, and there is no known security threat. Nevertheless, we advise that the following measures be taken to ensure additional safety: installing virus and spyware protection software with an updated database, and applying security updates for the operating system. Please note that purchasing from the Online Store implies that the Customer understands the technical and technological limitations of the Internet and acknowledges the possibility of inherent errors within the technology.
The Service Provider may unilaterally modify the terms and conditions of the GTC at any time. The Service Provider shall inform the Customers of such amendments via the Online Store interface. After the modification, the use of the Online Store is subject to the Customer's express acceptance of the modifications through the Online Store and in the manner provided therein.
What is pre-ordering?
For some brands, production may not start until after the order has been placed. As soon as the product is available, the Service Provider will ship it to the Customer. All products are marked as in stock and pre-ordered.
How can I place a pre-order on the site?
Look for products labeled "pre-order", simply add the item you want to your basket and complete your purchase.
Why should I choose the delivery option for pre-order?
When the pre-ordered goods are ready for delivery, they will be delivered in the way you selected when you placed your order. If the product is on its way, you will be notified by email so you can track the delivery.
Can I cancel my pre-order?
If you have changed your mind about your order, please contact our Customer Service team who can cancel your purchase.
Can I return the pre-ordered product?
If the product you ordered (if it is not a custom order) is not satisfactory, you can return or exchange it within 14 days of receiving your pre-order. Log in to your account, enter your order number, and request a return or contact our Customer Service.